Refund policy
Returns and problems
Ferrra strips are a consumable supplement, so we can't accept returns of opened tins, and we don't run a money-back trial.
What we do instead: if something is actually wrong, we fix it. Tell us within 30 days of delivery and we'll sort it.
Things we'll always put right:
- Your order arrived damaged, melted, or with a broken safety seal.
- You received the wrong product, or something is missing.
- Your order never turned up.
- A tin is faulty — wrong count, wrong flavour, anything that isn't what the label says.
Email hello@ferrra.com with your order number and, if it is a damage or fault issue, a photo. That is the whole process. A person reads it and replies. Depending on what happened we will replace it or refund it.
Unopened tins in their original condition can be returned within 30 days — email us first and we'll confirm where to send them. Return postage is on you unless the fault was ours.
Nothing here affects the rights you have under the consumer law where you live.
Ferrra · 1321 Upland Dr. PMB 6284, Houston, TX 77043, United States